Frequently asked questions

Depends what you're booking. Tours, activities, treks and packages sold directly by LinkIT Travel can sometimes be paid as a deposit — a fixed amount shown to you before checkout, with the rest due later. Hotel and flight bookings, made live through our supply partners Hotelbeds and Duffel, must always be paid in full at the time of booking, since confirming those is an immediate commitment to the supplier.

Yes — all payments are processed directly by Stripe. LinkIT Travel never sees or stores your full card number.

From your account's bookings page. Cancelling stops the booking from going ahead, but it doesn't by itself refund anything — to get money back, submit a separate refund request from the same booking. See our Cancellation Policy page for the full detail.

It depends on what you booked. Every refund request is reviewed individually — there's no fixed cutoff like "refundable up to 7 days before travel". Hotel and flight bookings are also subject to the specific rate or fare's own rules, set by Hotelbeds or Duffel, which can mean it's non-refundable. Full detail is on our Cancellation Policy page.

That happens rarely, but if it does, we automatically refund you in full — you don't need to request anything.

A gift voucher is valid for five years from purchase and can be applied toward the cost of a booking, in part or in full. It's redeemable by whoever has the code, so treat it like cash. If a booking paid with a voucher is fully refunded, the voucher amount is restored to the voucher; a partial refund doesn't restore it.

Only when what you're booking requires it — for example, an international hotel stay or flight where our supplier needs traveler details to issue the booking. Flight bookings specifically also need each traveler's title and gender, because our flight supplier requires it per passenger. See our Privacy Policy page for what we collect and why.

Send us a message on our Contact page and we'll reply by email.